Thursday, 30 October 2008

Who's important?

I recently 'suffered' a service. It was delayed because the staff were being trained. As a result, I had to borrow equipment, set it up and get it running in front of a group that I was presenting to - rather than doing all that earlier before they arrived.

Staff are important. Their training is important. But it shouldn't impact on the customer!

DoNotComplicate - concentrate on your customers first.

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