Organisations – and individuals – that succeed …. and remain successful over time … never rest on their laurels. They know that in an increasingly competitive world, the only way is forward … and moving forward needs continual change.
This need not be massive or even large-scale change … but incremental change and improvement so that we know that this year we are at least a little better than we were last year.
We make these small improvements by making sure that we always ask questions about what we do and the way we do it. In fact, we should always ask first …
What do we achieve (by performing this task or activity)?
Why do we need to do it?
Is there anything else we could do instead?
Sunday 5 October 2008
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