Wednesday, 22 October 2008

Be Careful What You Measure!

We all measure things in our businesses. We measure the performance of our business and we measure the performance of our people. But measurement drives behaviours so it is very important to make sure you are measuring things which will cause behaviour to change in the right directions.

For example, if you want to improve the performance of maintenance workers, don't measure how long they take to do a job - they might work faster but less effectively. What matters most to you is the time when they are not working - when everything is running smoothly and nothing is broken.

So reward them for being idle!

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