Saturday, 2 July 2011


Stop what you are doing. take a deep breath. Look around you ... and think.

Think about the your customers ... what are they doing right now ... what are there concerns ... how have those concerns changed recently ... how have you responded?

Now, that was the easy part. Now you have to think about what you can do in the future that is different .. better ... more focused on your customers concerns and needs.

If you think that is difficult, think again .. about what your competitors might be doing.

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