When you can't see it ....

Can you see knowledge?  Well, in the form of books, papers, etc ... I suppose you can.  But what about the output of your non-manual workers - the salesforce, R&D, designers, etc.  If we can't directly see their outputs how do we raise their productivity.

Well, sometimes we have to improve the processes they work with - and assume (as an act of faith) their productivity rises.

So make sure all your staff have the information they need to do their job, make sure they have the communications technologies they need ... and make sure they have the time to think, to interact, to learn and to grow.

Then sit back ... and think about the results in 2 or 3 years time!