Saturday, 16 October 2010

Management by Walking About (but take a camera)!

MBWA - Management by Walking About - works.  If a manager walks his or her domain regularly - with eyes and ears truly open - he or she is likely to see and hear things that would otherwise go unnoticed. One way to enhance this process is to walk with a camera and take pictures of 'waste' and 'clutter'.  It is much harder for people to defend themselves when faced with a photo ... and much easier to show improvement if you take 'before' and 'after' photos.  Besides which, when you look through a camera lens - or at a resulting photo -you often see the world differently. You are more likely to see 'the truth'. When you simply walk past, even though you think you are looking, you often see what you expect to see ... or what you always see.
Depending on the relationship you have with staff, you can even open drawers and cupboards and take pictures.  You can then either insist people tidy up ... or ask them what they need in order to be more tidy - better filing systems, desk tidys, etc.
The aim is to make things accessible when needed - quickly and efficiently.

No comments: