Non work costs

I used to be a work study engineer ... studying work to see where improvements can be made. A useful discipline with many successes.

However I became aware that more often than not, what was wrong with an organisation - or a process - was not the work ... but the 'non-work' .. the waiting, the delays, the waste.

So when you look at your own organisation, look for this 'non work' ... and fill the time with work by re-arranging the processes. The work will then take care of itself.