Your employees work - and work hard - for various reasons.
Obviously there are contractual reasons - they take your money and have to 'put in the hours'.
But above and beyond what they are contracted to, most employees put in 'discretionary effort' - over and above the minimum - perhaps because they like what they do, perhaps because they like the company, perhaps because they value being a member of the team they belong to.
Your job, clearly, is to maximise this discretionary effort. You have to address the motivational factors that 'persuade' them to offer more; you have to give them the skills they need; you have to inform them about why things are important, involve them in key decision-making and respect their views.
Discretionary effort is almost free - you would be stupid not to try and release it.
Obviously there are contractual reasons - they take your money and have to 'put in the hours'.
But above and beyond what they are contracted to, most employees put in 'discretionary effort' - over and above the minimum - perhaps because they like what they do, perhaps because they like the company, perhaps because they value being a member of the team they belong to.
Your job, clearly, is to maximise this discretionary effort. You have to address the motivational factors that 'persuade' them to offer more; you have to give them the skills they need; you have to inform them about why things are important, involve them in key decision-making and respect their views.
Discretionary effort is almost free - you would be stupid not to try and release it.
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