Saturday, 27 October 2012


Too often, managers assess worker performance - especially in knowledge jobs - on how long they work ... not on what they achieve.

Of course workers react to such measurement schemes and will extend their hours ... taking longer than necessary to complete work if that is what it takes to fill the hours expected of them.

So make sure you measure what your staff do - and achieve - rather than how long they are 'present'.

No comments: