Saturday, 29 January 2011

No copies, please

We all get copied into emails that we don't need to see. This is often because we haven't given our staff the confidence (or authority) they need to handle issues without 'backup' from us ... so they copy us in to 'cover their backs'.

So try putting in a rule that says .."All internal emails must be to one addressee only unless prior approval is granted. Approval must be sought from your immediate supervisor in person (not by email)."

Then review this after a week and see if the world has imploded.

(Note that this does allow distribution of messages to formal groups and teams where a single group email - a single addressee - has been set up.)

No comments: