How do you measure your organisation's performance. By its profits? If so, you have a good indicator of how well you have performed historically. But that tells you little about the future.
You need something that will indicate (because you can't measure it yet) future performance ... levels of investment in new technology & equipment, training given to staff, etc.
Always measure the past and present ... but keep one eye on the future.
Sunday, 2 January 2011
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