email is not dead

Technology is not one-size-fits-all. It is important to find what works for your organisation. This is especially true of communication technology where the choice has mushroomed over the last decade.

Is sending an e-mail more efficient than making a phone call?

If you just need to pass along information or ask a quick question and don’t need to discuss the topic, e-mail may be the most efficient way of doing so. E-mail also has the added benefit of leaving an 'audit trail', a record of correspondence.

If you find that you often need to call someone back to confirm information you previously discussed, or are often in situations where you cannot take notes, using e-mail would enable you to have all that information available in one place for quick reference. And now that we have email available on our smartphones, it is a much more flexible form of communication.