Thursday, 18 June 2009

Handle it once

I was taught in my early life that if you pick up a piece of paper, you deal with it. What you must not do is to put it down for later or put in in a 'pending tray. That would mean you have to handle it - at least - twice. So make the call, write the response, think about the implications, or throw it away ... but do it now.

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