Accept poor performance at your peril

Measuring performance is essential for a number of reasons.  

Firstly, as the adage goes … if you can measure it, you can manage it.How do you predict job times if you don’t know the performance level at which your equipment and your people will work.

Secondly, if you don’t know performance levels, ho do you recognise and reward good performance? How do you recognise and eliminate poor performance?

The latter is vital.  If you accept poor performance and appear to condone it, you are establishing a culture in which your workforce thinks you don’t care if they don’t work at their best.

Once that happens, you can be in a vicious spiral of poor and poorer performance.  

Good luck with reversing that!