Omissions are the problem

All these remote users working from home during the Covid crisis are putting a strain on company IT services and help desks as the workers try to cope with remote access to corporate systems with their home PCs.  A few companies saw lockdown coming and initiated a programme of specific training and equipment review.

Too few companies. however, had this scenario within their  crisis and continuity planning framework.

Did you? Or were you caught out by your omissions, rather than your errors.

It's what we don't think of rather than what we do that dictates how well we face emergencies.