Do you want to be efficient - or productive?

These two terms are often used interchangeably - but they are different.  Here I am not concerned with technical differences - but with philosophical or attitudinal differences.

Organisations that pride themselves on being efficient usually strive to achieve the same performance with fewer resources - doing the same with less.

Conversely, organisations that aim to be highly productive usually strive to do more with the same resources -doing more with the same.  They concentrate on the 'top line' (of the productivity ratio) - and the 'bottom line' takes care of itself.

So to transform your organisation, look at the top line - how can I improve performance without increasing resources.