Skills

I talked briefly last week about making the choice to invest in skills ... but which skills.  Actually, unless there are obvious technical skills needed for specific jobs, it  doesn't matter too much.

Employees respond positively to most development opportunities.  So let them develop 'core skills' (numeracy and literacy), and employment skills (time management, project management, etc).

They will respond - and you will get more satisfied workers - and more productive workers.