What's your job?

In large organisations, most people have a job title and a job description ...  they know what is expected of them

In small businesses, people often have a job title - but rarely a job description - in any meaningful sense.  In small businesses, we expect people to be flexible - to fulfil whatever role we need .. today.

This is OK but we sometimes take advantage of people.  We ask them - and expect them - to do things they are not trained or prepared to do.  We set them up to fail - and perhaps complain when they do.

So, look for flexibility - but be fair about it.  Think about what you are asking them to do - and whether it is reasonable.  And when people are reasonable - be thankful - and thank them for it.