Its a Learning Problem

Behind many productivity problems is a learning problem. It is astonishing how often employees are poorly trained ... and in many cases, completely untrained, to do the job they are supposed to do.

We then blame 'poor performance' ... and of course it is poor performance ... on behalf of the management team who should have provided the training ... and refreshed the skills when necessary.

So, when you see 'poor performance' ... ask yourself whose fault it is.