Saturday, 17 December 2011

Is True Work Like True Love?

True love is hard to define .. but most of think we can recognise it!

True work is actually easier to recognise.   True work is those activities that change the product or service we are supplying in ways that (a) benefit the customer and (b) the customer is happy to pay for.  Everything else is activity that does not add value ... and should be eliminated!

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