Do you know where the time goes?

Do you know how your staff spend their time - which tasks and activities consume most of it? If not, try collecting this data for a week. Get the staff to record for themselves each half hour what they are doing and use this as a guide to how they spend their time. Then ask the questions: "Is this how I want them to spend their time?" "How much of what they do adds value?"


You then have the ammunition you need to start making informed changes.