Saturday, 16 May 2009

Asking the right questions

In any situation, the 'truth' can be uncovered by asking the right questions. In business these 'right' questions are almost always very simple.

"Why?" is perhaps the most important. Examples: Why do we do that? Why do we do it in that way? Why does he behave like that? Why don't we get a discount?

Keep asking "Why?" ... and never trust the first answer you get!

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