Team AI

 In most organisations, outputs come not from the work of individuals but from the work of teams.

In our new AI-powered and supported world, how do we build teams that include chatbots or robots.

To be honest, I don't know - and I suspect that very few others do.

Like people involved in ream-building I do have some ideas  - and some experiments I would like to try … but the technology - snd the way it is currently being applied -  is too new to be sure of anything.  I do think one has to go back to the basics of work and process design - and build tasks and operations that can benefit from AI.  As ever, one key factor will be gelling disparate technologies and software elements to link and work with each other.

Of course, one can use AI to help in the design of the process and associated systems - and one would bet a fool not to do so  but as I referred to last week, it is important to apply real, human intelligence to oversee the outputs of that AI.

However, building new AI-integrated processes is likely to be a much more fruitful route to success than simply using AI as 'sticking plaster' on current processes.